Inbound
Evolving Contact provides a broad variety of inbound customer contact solutions:
- Customer Care
- Technical / Product Support
- Marketing Response / Promotion / Donation Lines
- Out of Hours Call Answering
- Reservation Lines
Customer Care
Evolving handles Customer Care/Customer Support for a number of clients in the UK, Ireland, Germany & Poland. Our highly-trained agents become de facto brand ambassadors for our clients resulting in an extremely cost-effective addition to your company’s Sales & Marketing efforts. For further information contact us - tellmemore@evolvingcontact.com
Technical / Product Support
On both the Technical & Product Support sides, Evolving can assemble a team of dedicated agents ready and able to handle all your customers’ queries promptly and professionally. Any level of technical know-how can be accommodated via our ‘sister’ company, Evolving Recruitment. For further information contact us - tellmemore@evolvingcontact.com
Marketing Response / Promotion / Donation Lines
Evolving provides the ‘back-end’ to many of our clients’ marketing & promotional campaigns. For example, telephone responses to adverts in print media or email ‘blasts’ can be directed to our centre and actioned accordingly. Charities and/or Not-for-Profit organizations can use Evolving’s services as a highly cost-effective method of receiving/accepting donations. For further information contact us - tellmemore@evolvingcontact.com
Out of Hours Call Answering
We can be there for your customers when your in-house staff cannot. Evolving operates a 24/7 service delivery centre meaning we can handle your calls at any time, irrespective of geographic location. It is not sufficient today to simply switch on an answering machine at 5pm. By partnering with Evolving, your calls will be answered by a fully-trained, professional agent at any time of the day or night. For further information contact us - tellmemore@evolvingcontact.com
Reservation Lines
Evolving Contact can replace or augment your existing switchboard/reservations/booking activity using our best-of-breed technology and highly-trained, professional agents resulting in significant cost-savings and process improvements for your business. For further information contact us - tellmemore@evolvingcontact.com
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