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Outbound

Evolving Contact provides a broad variety of outbound customer contact solutions

 

 

Customer Acquisition

Evolving has significant experience in the area of Customer Acquisition having worked with a number of Tier 1 clients and generated significant revenue for them.  For further information contact us - tellmemore@evolvingcontact.com

 

Customer Retention

Retaining your existing customers has become an integral element of every organization’s sales & marketing strategy. Evolving can work with your organization to develop a highly streamlined process and associated script to help maximize the ROI on your retention activity. For further information contact us - tellmemore@evolvingcontact.com

 

Appointment Setting / Lead Generation

It is vital that field sales people are focused exclusively on closing deals. It is an inefficient use of time for a closer to be meeting with unqualified leads or even arranging appointments with qualified leads. Evolving can work with your Sales & Marketing team to generate a pipeline of highly-qualified, targeted leads and arrange these appointments for your field sales team. For further information contact us - tellmemore@evolvingcontact.com

 

Market Research / Customer Satisfaction

Very few companies spend sufficient time asking their customers the questions “Did you enjoy our product/service? How can we improve what we do?” Take the example of a hotel group; by contacting even 5/10% of their customers each month and asking the questions “how was your stay? What did you like? What did you dislike?” the company can generate some extremely useful data.  For further information contact us - tellmemore@evolvingcontact.com

 

Credit Management solutions

Getting paid has become one of the most difficult aspects of doing business in the current difficult economic environment. It is simply not an efficient use of your in-house team’s time to be chasing customers for payment. By outsourcing this activity to a specialist service provider, you allow your in-house team to remain focused on their core activities. Evolving can handle all aspects of Credit Management from ‘standard’ credit control right up to bad debt recovery.  For further information contact us - tellmemore@evolvingcontact.com